TERMS & CONDITIONS

USER AGREEMENT

You must read and agree to these Terms and Conditions before ordering any products from mellowsteam.com. By placing an order, you agree to be bound by the following Terms and Conditions.

ATTENTION

This is a binding agreement between you, the person or entity agreeing to the terms contained in this document ("I", "You", "Your" or "Customer"), and Mellow Commerce Limited, the owner and administrator of this Website and all content and functionality contained herein ("Our", "Us", or "Company") (collectively, the "Parties" or "We"). This website is owned and operated by Mellow Commerce Limited, a company incorporated in Hong Kong under Company Registration Number 80025822. These terms and conditions, as well as any additional terms, conditions and covenants referenced in or made available by hyperlink in this document (collectively, these "Terms", "Terms of Use" or this "Agreement"), govern your use of and access to this Website and any and all of its sub-pages (collectively, the "Website").

ACCEPTANCE OF TERMS OF USE

By using, visiting, or browsing the Website, as well as placing an order through mellowsteam.com, you accept these Terms of Use and agree to the terms of our Privacy Policy. If you do not agree to be bound by these Terms and Privacy Policy, you should exit the Website immediately. By accessing, using, or ordering products through the Website, you affirm that you have read this Agreement and understand, agree, and consent to all Terms contained herein.

These Terms of Use constitute the entire agreement between Mellow Commerce Limited and you, and supersede all prior agreements, representations, warranties, and understandings with respect to the Website, the content, products, or services provided by or through the Website.

You further agree not to use or access the Website if doing so would violate the laws of your state, province, or country.

BILLING TERMS

All purchases made are one-time transactions unless explicitly stated otherwise at checkout. No recurring charges or subscriptions will be applied without your express consent. If a subscription option is offered, the billing frequency, amount, and cancellation terms will be clearly disclosed before purchase.

PRODUCTS AND PRICES

The following products are currently available (prices may be shown in the currency displayed at checkout):

  • DustAway Lint Brush – Sand (£19.99)
  • Steamer Water (£19.99)
  • BloomShave Fabric Reviver – Rose (£49.99)
  • Nomad Lite Travel Steamer – Charcoal (£59.99)
  • Glace Handheld Steamer – Frost (£59.99)
  • FabricRevive Lint Eraser – Black (£59.99)

PRODUCT DISCLAIMER

You understand that statements regarding products sold on mellowsteam.com have not been evaluated by any regulatory authority unless explicitly stated. Products are intended for general household and garment-care use and are not intended to diagnose, treat, cure, or prevent any disease.

Information on this Website or in emails is provided for informational purposes only and is not a substitute for professional advice. You should follow all instructions provided with each product and consult a qualified professional before use if applicable.

CREDIT CARD DESCRIPTOR

By ordering products from us, you authorize us to charge your credit card for the total amount of your order. The descriptor that appears on your credit card statement will appear as mellowsteam.com.

DELIVERY COST

Your order will be delivered within 3–5 business days. Shipping and handling charges are displayed at checkout. All shipments may include tracking information sent via email once shipped.

REFUND POLICY

We refund cases of fraud or unauthorized transactions, including shipping and handling charges. Refunds for other issues are issued at the company's discretion.

Customers may be limited to one refund per product ordered unless the product is defective. Repetitive requests may be denied. Refunds may take up to 10 business days to appear depending on your bank.

RETURN POLICY

To return a product, contact customer service to obtain a Return Merchandise Authorization (RMA) number. Include the RMA number with your return and send the item within 30 days of receipt.

You are responsible for return shipping costs unless otherwise stated.

  • Unopened products: Eligible for a full refund or exchange within 30 days if returned in original condition.
  • Opened products: May be eligible for refund or exchange at the company's discretion.

SHIPPING TERMS

Orders are shipped in the quantity purchased. Delivery timelines are estimates and not guaranteed. Shipments are not processed on weekends or holidays. Shipping and handling fees are non-refundable unless required by law.

LIMITATION OF LIABILITY

All products and Website content are provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

In no event shall Mellow Commerce Limited or its affiliates, officers, employees, or agents be liable for indirect, incidental, or consequential damages arising from your use of the Website or products.

Your total liability for any claim shall not exceed the amount you paid for the product.

REPRESENTATIONS; PRODUCT DISCLAIMERS

Products sold on mellowsteam.com are intended for general use and convenience. Results and performance may vary depending on usage and individual circumstances.

INTELLECTUAL PROPERTY

All Website content, including text, graphics, logos, and images, is protected by copyright and trademark laws. You may not reproduce or use any content without written permission.

USER CONDUCT

By using the Website, you agree not to:

  • Upload or share unlawful or harmful content
  • Violate intellectual property rights
  • Transmit viruses or malicious code
  • Attempt to disrupt Website functionality
  • Use automated tools to extract data

INDEMNITY

You agree to indemnify and hold harmless Mellow Commerce Limited and its affiliates from any claims, damages, or expenses arising from your use or misuse of the Website or products.

DISPUTE RESOLUTION

All disputes must first be submitted in writing to:

Mellow Commerce Limited
Email: support@mellowsteam.com

Disputes may be resolved through binding arbitration where permitted by law. Decisions shall be final and binding.

GOVERNING LAW

This Agreement shall be governed by and interpreted in accordance with applicable laws, without regard to conflict-of-law principles.

SEVERABILITY & WAIVER

If any provision of this Agreement is found invalid, the remaining provisions shall remain in full force and effect. Failure to enforce any provision shall not constitute a waiver.

COMPLETE AGREEMENT

This Agreement constitutes the entire agreement between you and Mellow Commerce Limited regarding your use of the Website and purchase of products.

COMPANY CONTACT INFORMATION

Mellow Commerce Limited
Registered Office: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong
Email: support@mellowsteam.com