FAQ

When will my order be shipped?

Orders are processed and shipped within 3–5 business days.

Can I track my order?

Yes, tracking details are provided once your order is shipped.

How often should I use my fabric shaver or brush?

As often as needed — there are no strict rules. Most people find a quick brush-down before wearing and a shave every few weeks keeps garments looking consistently fresh.

Can I use multiple Mellowsteam products together?

Absolutely. Our products are designed to complement each other as part of a simple garment care routine — brush off surface dust, shave away pills, then steam for a finished, wrinkle-free result.

Are Mellowsteam tools suitable for all fabric types?

Most of our tools work across a wide range of fabrics including cotton, denim, wool, and outerwear. For delicate materials like silk or chiffon, we recommend checking the individual product guidelines before use.

How do I care for my tools?

Each product comes with a user guide. As a general rule, empty fabric shaver lint compartments after each use, clean brush bristles occasionally, and descale your steamer regularly using our Steamer Water to extend its lifespan.

How can I contact support?

You can reach us at: support@mellowsteam.com